Terms of Service

Welcome to VIP LAX Car Service (“VIP LCS”), your leading choice for licensed livery service committed to delivering unparalleled transportation experiences. When you access our website at blackcarservicenyc.us or engage with our services by requesting, purchasing, or booking, you—the “Client”—agree to comply with our terms of service (the “Terms”), in addition to our website acceptable use policy (“AUP”) and privacy policy (“PP”), accessible on our privacy policy page. It’s important to understand these terms as they create a legal contract between you and VIP LCS.

Pricing, Charges, and Additional Fees

  • Base Rates: Services include a 7% fuel surcharge on the base fare. For hourly bookings, charges commence when the vehicle leaves the VIP LCS premises and end upon return, subject to a minimum reservation duration.
  • Gratuities: A compulsory 20% tip for the driver is included in the base fare for all services.
  • Waiting Time: Charges for waiting time start after a specified grace period, with rates varying by reservation type.
  • Limousines or Buses: Extra charges, such as tolls, parking, and airport fees, are itemized on the billing for limousine or bus services.
  • Airport Pickup Surcharge: Additional fees are levied for airport greeting services and pickups during late hours.
  • Cancellation Policy: To avoid a cancellation fee encompassing the full rate, gratuity, and any additional expenses, cancellations must be made within the designated timeframe.
  • Referral Fees: Extra terms may apply when VIP LCS outsources services to partner companies.
  • Payment: Charges are processed on the Client’s credit card post-service or as per our cancellation policy. We accept major credit cards.
  • No-Show Policy: No-show fees are imposed if a passenger fails to meet at the scheduled spot, as detailed in the terms.
  • Holiday Fees: Services on public holidays incur a surcharge.
  • Event Services: Specific conditions apply to event transportation, including billing and minimum booking requirements.

Vehicle Damage

Clients are accountable for any damage to VIP LCS vehicles or property by them or their guests during service use. Terms specify charges for damages and cleaning.

Service Delivery and Liability Limit

VIP LCS strives to deliver requested services diligently. Nonetheless, we aren’t responsible for service disruptions or delays due to uncontrollable factors, such as weather, road conditions, or vehicle malfunctions.

Client Conduct

VIP LCS aims to maintain a safe and respectful environment for clients and drivers alike. Inappropriate actions like smoking, drinking, or non-compliance with driver instructions may lead to service discontinuation.

Website Use Policy

The AUP prohibits activities like hacking, virus dissemination, network attacks, spamming, and copyright violations. Offenses could lead to account suspension or legal measures.

Terms and AUP Amendments

VIP LCS may update these Terms and the AUP at any moment. New modifications become effective upon website publication. Clients should regularly review these documents.

Agreement to Terms

Utilizing VIP LCS’s services and website indicates your acknowledgment and consent to these Service Terms, including our AUP and PP. Your ongoing use after any updates implies acceptance of the modified terms.